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Home » About UGW » FAQ
When you are interested in UGW hydraulic hoses, you probably have many questions to us. Therefore, here we summarise the points that most customers will be interested in and the questions that we hope will help you directly.

About Hydraulic Hose & Fittings :
1. What is your minimum order quantity?
Hydraulic hoses: 200m - 600m / 650foot - 2000foot
Hydraulic couplings: 50 - 300 pieces

2. What standards of hoses does UGW apply in production line?
If I need a hose with a higher/loewer pressure, safety factor or other parameters that is different from the standard, it it possible to make it?
UGW follow SAE/EN/DIN hose standards, on the basis of which we are also improving technic- pressure, safety factor, higher pulse standards, bending properties, lighter weight, ect. Our technical team can support upgrading according to different requirement.

3. What quality guarantees can I get from UGW?
Every order and every tube from UGW is subjected to strict quality inspection tests, such as proof test, burst test, impulse test... Full report is available before shipping. We also offer fast after-sales service to help any of your technical or quality problems, the UGW team will help you immediately. UGW offers a service from enquiry-sample-order-delivery-after-sales, so you can choose with confidence.

4. How can I get a quote and samples from UGW?
Please contact the UGW sales and technical team and they will respond to you as soon as possible with prices, technical parameters and more product information according to your requirements. uGW offers free samples, please discuss further with us for quantities and shipping methods.

5. What is the lead time for UGW hoses?
UGW delivery time is around 20-30 days, subject to order quantity and factory scheduling, please check with UGW staff for details.

About Customized Service
1. Can UGW print brand lay line on hose?
Yes, it's a free service to print customized brand lay line on hose. We can offer an brief design photo for reference.
Does UGW offer customized packaging options?

2. Can UGW offer crimping and assembled hose service?
Yes, UGW now has a complete crimping line from production, testing, cleaning, crimping to final quality inspection. In 2023, there will be 2 more crimping line adding, to better serve the needs from terminal customers, machinery manufactures.

About Shipping
1. What shipping methods do you offer?
We offer sea freight to local ports or door-to-door service. It is also possible to work with your partner freight forwarder to deliver to Chinese ports using EXW or FOB terms.

2. Can I mix hydraulic hoses with other cargoes?
We sincerely welcome friends to visit our company and cooperate with us on the basis of long-term mutual benefits. We are looking forward to receiving your enquiries soon.

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